Refund policy

We want you to enjoy this coffee. If you do not, tell us and we will make it right.

Coffee is a food product, so we cannot take a bag back and sell it to somebody else. That means we do not accept returns for a refund the way a store selling mugs would. What we do instead is simpler.

If something is wrong with your order, if it arrives damaged, stale, or it is not what you ordered, email us at colombianfarm@gmail.com within 30 days. Send a photo if you can. We will send a replacement at no cost to you.

If you simply did not care for the coffee, tell us anyway. We would rather know. We will work out an exchange with you, and we may ask you to send the remaining coffee back before we ship the replacement.

If we ask you to return something, send it to:

Colombian Coffee Farm
251 Alliance Parkway
Williamston, SC 29697

Please email us before sending anything back, so we know it is coming and can tell you what to include.

Damaged or wrong items. Please check your order when it arrives and contact us right away if anything is damaged or incorrect, so we can sort it out quickly.

Questions. Email colombianfarm@gmail.com and a real person will answer.